Code of Practice


Consistent with the Customer Owned Banking Association’s (COBA) commitments, QBANK members can have confidence in knowing they are covered by a market leading, commitment to fair and responsible banking. 

QBANK is a signatory to the Customer Owned Banking Code of Practice, which is the public expression of our commitment to these fundamental principles – a legal and moral commitment to delivering on our promises to our customers.


Our 10 key promises to you

By subscribing to the Code, QBANK makes the following commitment to its members:

  • We will be fair and ethical in our dealings with you
  • We will focus on our customers
  • We will give you clear information about our products and services
  • We will be responsible lenders
  • We will deliver high customer service and standards
  • We will deal fairly with any complaints
  • We will recognise our customers' rights as owners
  • We will comply with our legal and industry obligations
  • We will recognise our impact on the wider community
  • We will support and promote this The Customer Owned Banking Code of Practice.


Where can I find out more?

Read more about the Code and download a copy.

The Code Compliance Committee (CCC) supports QBANK to achieve service standards Australians can trust.

The Code and Compliance Committee also investigates complaints that the Code has been breached, monitors compliance with the Code and engages with stakeholders around Australia to influence positive change in the industry. Further information  about the Code Compliance Committee can be found on their website.