We are here for you. We are your partner in banking.

In the current uncertainty that our nation is facing, the financial and personal wellbeing of our members remains our priority. QBANK is here to help any member who is experiencing financial anxiety or difficulty as a result of the spread of COVID-19, including those impacted by loss of income.

Whether it is assistance with changing loan repayments, accessing funds, deferring or pausing repayments, we will work with you to identify a solution that suits your needs.

If you have any concerns, please contact us today on 13 77 28 Monday - Friday between 8.45am and 4.30pm or complete the form below, and we will respond as soon as possible.

We thank all of our members and their colleagues in the first responder, health, education and other sectors who are working tirelessly to help and protect our community.

Our North Quay Brisbane branch still remains open for business and our Member Service team is readily available to take your phone calls.


We are here for you, because you HAVE been there for us.
We are your partner in banking. 

What to do next:

Please contact our Member Service team on 13 77 28 Monday - Friday between 8.45am and 4.30pm or complete the form below.

Please be assured, we will provide you with personal service during your time of need. 

To keep up to date with the latest QBANK COVID-19 updates please visit: www.qbank.com.au/covid-19

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Please Note: QBANK collects and uses the information provided in this form to contact you to provide you with further information about our products and services. Our Privacy Policy available here contains information on accessing and seeking correction of your personal information and making complaints about breaches of the Australian Privacy Principles and how QBANK deals with the complaint

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Mortgage Protection Insurance and Loan Protection Insurance.

If you want to lodge a claim under your Mortgage Protection Insurance or Loan Protection Insurance policy, please send an email to ccclaims@qbe.com with your full name, policy number and advise whether you intend to claim for Disability or Involuntary Unemployment cover.

The applicable claim form will be sent to you within 24 hours.

While we are currently experiencing large volumes of claim lodgements, a QBE claim representative will endeavour to be in contact with you as soon as possible.

If you wish to talk to a claim representative, please call our QBE Claims team on 1800 636 430 weekdays between 8am – 5pm (AEST).