Dispute resolution

In the interests of maintaining member satisfaction, QBANK has established procedures for resolving any complaint you may have in respect of any product or service we provide to you.

If your complaint cannot be resolved using our Internal Dispute Resolution process, we will refer you to an External Dispute Resolution scheme approved by the Australian Securities and Investment Commission (ASIC).

The following document explains our complaints and dispute resolution process.  Please contact 13 77 28 if you need to talk to someone about a complaint or the complaints process.

Dispute Resolution