Fraud Alert – Please be vigilant when using ATMs as skimming devices have been detected across Metropolitan Brisbane. For more info on how to protect yourself click here.
Types of common scams include:
If something seems too good to be true, it probably is.
Many scammers pose as large, well-known organisations or charities. They can look official simply by copying a company logo.
If you have a charity doorknocker or caller and you’re not sure, don’t be put on the spot and rushed into making a decision. Politely decline and ask about donating online through their secure site. If they bully you into immediate action, hang up or close the door. If you're at home and feel threatened, or the scammer won't leave, call the police.
Some scammers will send emails or make calls claiming to be from your bank. Don’t give out any personal information or open emails or attachments if they’re suspicious in any way. You may infect your computer or phone with a virus or install spyware that gives a scammer access to your financial and personal information.
Tip: If you want to check a call from your bank or another organisation is legitimate, don’t use a phone number provided by the caller. Look up the organisation yourself and get independent contact details.
You don’t need to be intimidated by scammers and feel like you can’t live your life. But be alert and aware of some common giveaways of scammer activity:
Tip: Some scammers will send emails from an email address that includes the name of the organisation they are impersonating. This doesn't mean they are representing that brand.
Some simple ways to keep your information safe and avoid scammers include:
If you think you’ve been targeted by a scam and may have lost some money, don’t be embarrassed. Scammers know how to press the right buttons to get the response they want from you. Stay calm, report the scam, and let your bank know.
You can report a scam to SCAMWATCH through the ACCC (Australian Competition and Consumer Commission) or to ACORN (Australian Cybercrime Online Reporting Network). Your experience could help others.
You may be able to contact your bank to request a reversal or block a transaction if you pick it up as a scam soon enough. If you have a QBANK credit card, you can lock or unlock your card on the spot using the QBANK App.
QBANK will never ask you for sensitive personal information via email. Talk to us about protecting your accounts from scams, and what to do if your credit card is targeted. Contact QBANK online or call 13 77 28.
QBANK has recently been alerted to fraudulent activity. Queensland Police have today released a warning for members of the public as Automatic Teller Machine (ATM) card skimming devices have been detected on several ATMs across Metropolitan Brisbane.
As these devastating fires continue to engulf our nation, our thoughts are with our emergency services, those helping evacuate and assist on the frontline, and the communities & families that are suffering during this unprecedented disaster.
QBANK is looking forward to helping even more of our members get into the property market for the first time, after being selected as a panel lender under the Australian Government’s new First Home Loan Deposit Scheme (FHLDS).