Spam Warning: emails targeting QBANK members

Spam warning: be careful opening emails that threaten to deactivate your online banking access

We have received reports of spam emails posing as QBANK claiming that a new security system has been implemented while urging members to “update your record.” These emails typically contain a document attached that have malicious intent. While most email clients and online email services will identify these as spam, this is a reminder to not open the attachment and delete the email immediately if it reaches your inbox. The image below is an example of the spam email:

Spam warning

Some email security tips

  • Don’t open attachments in emails or click on links from suspicious senders.
  • Always verify the sender even if the sender name looks legitimate. An easy way to spot a fraudulent sender is a non-professional email address. QBANK emails will always come from a address.
  • Avoid sending unnecessary personal information including login details, member numbers, credit card and debit card details and personally identifiable information.
  • Pick a strong password and do not share it with anyone.

If you feel that you have received this email and have clicked on a link or downloaded an attachment, please call us immediately on 13 77 28 during business hours. Thank you.

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