Our response to COVID-19

With the COVID-19 situation continuing to evolve in Australia, QBANK has reacted quickly to put in place measures to protect the health of our staff and members, and to maintain the vital services we provide. 

How QBANK is responding

As part of regular business continuity planning, QBANK already has a well thought out Pandemic Response Plan in place. A management committee was activated to guide how measures in the plan are implemented.

We recognise that COVID-19 is an issue requiring proactive management, whilst also ensuring a measured and appropriate response.

We are closely following the advice from Australian Government agencies to ensure our actions are in line with the advice being communicated.

In response, QBANK has introduced the following measures to help keep people safe:

Alternative working arrangements

All QBANK staff have the capacity to work remotely. We have plans in place to fulfil our normal business requirements with a mixture of staff working from their normal locations, working from home, or working out of alternative locations. 

To minimise the use of public transport during this time, we have introduced a car-pooling system. We have also provided staff with access to free parking.

Practising good hygiene

Additional supplies of hand-sanitiser have been provided to all our locations and we have distributed information on best-practice handwashing and hygiene practices.

Visiting QBANK locations

We are asking our members, contractors, suppliers and business partners to take precautions to help us reduce the risk of spreading COVID-19.

Where possible, external meetings have been postponed or a digital meeting arranged.

If you feel unwell or have any flu like symptoms, please reconsider your need to visit the bank.

Assistance for members

We appreciate members may have concerns about the impact of the current situation on their financial position, particularly where an economic downturn could affect their ability to meet mortgage commitments.

If you are experiencing genuine financial hardship whether it be unemployment, illness or other financial hardship (including as a result of the impact of COVID-19) and you are unable to meet loan repayments, please contact us on 13 77 28 to discuss your situation.

Alternative ways to bank with QBANK

You can access your account from home 24/7 using phone banking, the QBANK App and internet banking for day-to-day banking transactions, such as checking a balance, transferring funds between accounts, paying bills and managing your cards.

To speak with our friendly Member Service team please call 13 77 28 Monday - Friday between 8.45am and 4.30pm.

If you need to make a withdrawal, members are able to access a large network of fee free ATMs.

Further actions

The COVID-19 situation continues to change rapidly; rest assured we are taking it very seriously. QBANK’s management committee is meeting regularly and closely following the advice from Australian Government agencies to ensure we are enacting best-practice measures.

Working together is how we can best manage the situation in a calm and practical way.


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