Insurance with QBE - FAQ

As a QBANK member this change will only affect you if you hold a general insurance policy with QBE.

QBE have informed QBANK that they are no longer able to offer their insurance products through QBANK. Accordingly, QBANK have entered into new arrangements to distribute insurance products from Insurance Australia Limited (IAL) trading as CGU Insurance (CGU) – who have a long history of providing insurance within Australia.

From 14 November 2022, QBANK only offer new insurance products provided by CGU.

If you are a current insurance policy holder, nothing will change until your policy is due for renewal, and you will be offered insurance provided by CGU.

• You will receive a letter from QBANK at least four weeks before your QBE Policy is due for renewal.
• Please review the letter carefully as it will contain information about the new CGU policy offer, Product Disclosure Statement and payment options.
• If you’re happy to transition to a CGU insurance policy, it may be necessary to contact CGU to discuss the renewal including policy details and payment before the due date set out in the letter.
• If you’d prefer not to change to CGU, or would like to make changes to your policy, please contact the CGU Customer Care Team on 13 22 94 before your current policy expires.
• If you have any questions, call the CGU Customer Care Team on 13 22 94 or visit qbank.com.au/QBE-FAQ for further information.

Please note: you won’t receive a renewal notice from QBE and your policy with QBE will not be renewed unless you contact QBE directly (and therefore don’t want to insure with CGU).  

QBANK are able to provide all the support you would expect as a QBANK Member for general insurance on any CGU Insurance policies. CGU Insurance are assisting with the transition and the CGU Partner Support Team will also be able to answer your questions and maintain any changes or payments required. 

You can learn more information about CGU through HERE

A CGU team member can also provide you with further information. If you would like to speak with a member the CGU Customer Care team, you can call them on 13 22 94.

You can also call QBE on 133 723.

If you choose not to insure with CGU, you can contact the Insurance Council of Australia on 1300 884 934 or visit their website at findaninsurer.com.au for information on other insurance options.

133 723 or https://www.qbe.com/au/contact-us