Lost your card?

Visa Cards

If you believe your QBANK Visa Debit Card, QBANK Bluey Visa Card or QBANK Bluey Rewarder Visa Card, have been lost or stolen, or your PIN has become known to someone other than yourself, you should immediately report this.

Within Australia between 8:45 am and 4:30 pm (EST) Monday to Friday, call 13 77 28.

Within Australia outside the above hours, call 1800 621 199.

If you lose your card outside Australia, please call Visa’s Global Customer Assistance Services who can help you 24 hours a day, 7 days a week.

You can place a collect call from anywhere in the world to +1 303 967 1090.

Please note:  you must contact us on 13 77 28  to order a new Visa card once you have cancelled your Visa on the 1800 621 199 number.

CueCards

If you believe your QBANK CueCard has been lost or stolen, or your PIN has become known to someone other than yourself, you should immediately report this to the:

CUECARD 24hr EMERGENCY HOT LINE on free call 1800 621 199

You also need to call us on 13 77 28 during business hours Monday to Friday to order a new CueCard. This takes 7-10 working days.