Please be advised that Internet, Mobile, Telephone and QBANK App banking will be unavailable for up 2 hours for scheduled maintenance on Sunday 26 May from 10:30PM.
QBANK, in association with Western Union Business Solutions, is the one-stop shop for international transactions of any size. We can facilitate sending and receiving money around the world in quick, reliable and affordable ways.
Send money to 200 countries, in more than 130 currencies.
View exchange rates
You can now use our desktop internet banking service to reliably and conveniently send money overseas. Simply login to internet banking via your desktop computer, laptop or tablet and go to Transfer Funds, then International Transfers and follow the instructions.
Please be aware that in order to use International Transfers you will need to enable SMS One Time Passwords for added security.
By sending a Telegraphic Transfer in the beneficiary’s currency you generally receive greater certainty on your payment – you can effectively “lock-in” the exchange rate, and know exactly how much is being transferred.
When you make a transaction in AUD you may not know what a foreign bank will charge and what foreign exchange rate they will apply, and hence it may not be possible to find out how much will be credited to the beneficiary’s account.
We generally only suggest sending funds in Australian Dollars if the beneficiary holds an AUD account with the overseas bank; in all other cases, we suggest funds should be sent in the beneficiary’s (i.e. payee’s) currency.
When paying by credit card it may be difficult to find out how much it will cost you when the foreign exchange and other fees are applied to your transaction by the correspondent banks. You will find out when you see the final cost in your credit card statement.
A Telegraphic Transfer (also known as a "Wire") is an electronic transfer of funds directly credited to a beneficiary's overseas bank account. A choice of more than 130 currencies is offered.
In most cases a TT is the quickest way to send funds abroad - a TT will usually take two to three business days to reach the beneficiary, although this does depend on the currency and country.
Sending a TT in the beneficiary's currency is usually more cost effective and helps ensure the funds are credited more quickly, as the payment can go "straight through".
You will need to provide full details of the beneficiary's bank account, including their IBAN (International Bank Account Number) if they are in Europe. To comply with Australian Government regulations you must also provide the beneficiary's full street address.
Please note that TT's are sent via a network of correspondent banks, which sometimes levy a small handling charge on your payment. Any such fees are totally out of QBANK and Western Union Business Solutions control. Given that a network of banks is used to complete your telegraphic transfer, the time it takes for your payment to be credited cannot be guaranteed.
If you have decided that a TT is the payment method for you, complete a Telegraphic Transfer Request form.
In order to send your TT, you must complete all sections of the order form. Please enter all full street addresses (PO Box addresses are not acceptable). Payments to all European, and certain other countries require an International Bank Account Number ("IBAN"). This may be obtained from the beneficiary. No symbols can be used in the beneficiary name.
An Inward Telegraphic Transfer (also known as an "Inward Wire") is an electronic transfer of funds directly credited to your account from an overseas remitter. In most cases, a TT is the quickest way to receive funds from abroad (a TT will normally take two to three business days to be credited to your account, although this can never be guaranteed).
The remitter should send the funds in their own currency, and Western Union Business Solutions will convert them into Australian Dollars before forwarding to QBANK for credit to your account. Funds can be received in a range of currencies.
Speak to a friendly Member Services Consultant.
8:45am to 4:30pm Mon-Fri
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The services referred to in this communication are provided by Western Union Business Solutions (Australia) Pty Ltd ABN 24 150 129 749 AFSL 404092, under its agreement(s) with QBANK. Western Union Business Solutions is an operating division of the Western Union Company.
Please refer to our Schedule of Fees & Charges
Western Union Business Solutions Terms & Conditions apply.
*This Inward Payment Service is processed by Western Union Business Solutions. Western Union Business Solutions does not apply a fee however, in some instances intermediary banks may levy additional fees and/or charges. 1The exchange rate presented in a quote is held for 72 hours by WUBS. 2Western Union Business Solutions processes over 25 currencies fee-free however some exotic or other currencies may attract fees.