24/7 banking on your phone.

Control your account and receive SMS alerts through your phone.

Phone banking

Enjoy account control 24/7 through phone banking. To register for phone banking call us on 13 77 28.

Through phone banking you can:

  • Confirm account balances
  • Pay bills via BPAY
  • Check your last five transactions
  • Transfer funds between your own accounts or to another pre-nominated QBANK member's account
  • Order an account statement to be sent to you by mail or fax
  • Check how much interest you earned during the last financial year

SMS banking

Receive customised SMS and email* alerts and make enquiries using your mobile phone.

SMS & EMAIL* ALERTS

Set up alerts via your internet banking. To register for internet banking call us on 13 77 28. Alerts can be set up to notify you via SMS or email*:

  • Of your end-of-day account balance
  • When your balance exceeds or falls below a nominated amount
  • Of deposits or withdrawals greater than or equal to a nominated amount
  • With reminders of due payments or maturing investments

SMS QUERIES

With this service you can complete SMS enquiries on your accounts 24/7, including the following:

  • Account balances on single or multiple accounts
  • Last five transactions
  • Year-to-date interest

HOW DO I GET STARTED?

In order to use the SMS query service, you must first register via internet banking. Specify at least one mobile phone number to be used, as well as the accounts you wish to access.

Please note that one of your accounts must be defined as a default account. To register follow the steps below:

  • Log into QBANK internet banking.
  • Click on My Preferences tab and then select SMS Banking from the list displayed.
  • Enter your mobile phone number's and the account's you wish to have access using SMS queries. 

Then click on Save. Note you can also change or delete your SMS query options from this same screen at anytime.

How do SMS queries work?

Once registered you are able to access balance, interest and transaction information on nominated accounts. To do this send an SMS request to 0488 749 572 to request one of the following options:

Information required Text message format Response
Balance of all accounts BAL ALL Displays your member number and all QBANK account types with current balance and available balance
Balance of individual QBANK account BAL (member number and S account type 
e.g. BAL 123456S1
Displays your member number and your individual QBANK account with current balance and available balance
Last 5 transactions TRAN (member number & S account type) e.g. TRAN 123456S1 Transaction date, description and transaction amount for the last five transactions
Year to date interest - all accounts INT ALL Year-to-date interest earned on all QBANK accounts
Year to date interest - individual account INT (member number & S account type) 
e.g. INT 123456S1
Year-to-date interest earned on requested QBANK account

 

*Please note: information contained within email alerts is not encrypted, so if someone else has access to your emails they may be able to view this information.

Register for internet banking

Call us

Speak to a friendly Member Services Consultant to setup internet banking.

13 77 28

8:45am to 4:30pm Mon-Fri

Have a question?

Make an enquiry and we'll get back to you.

Email Enquiry

Request a callback

We'll call when you're ready.

We'll Call You