Deposit & Transaction Account FAQs

Over the counter cash or cheque deposit at Australia Post

These can be completed at any Australia Post outlet that displays the Bank@Post symbol. 

Please note an active QBANK card and PIN is required to perform these deposits.

• Cheques will only be accepted if they are in the same name as on the card. This can cause issues if the cheque is in joint names. See below note if this is the case.
• Cheques will take five business days to be cleared when deposited via Australia Post
• Cash deposits will be accepted to the value of $9,999.95

Joint Cheques

Note: In the case of joint cheques, you may deposit this at one of our Brisbane branches or send directly to QBANK for processing. Cheques deposited directly through QBANK will take three business days to clear. Any cheques sent directly to QBANK must include your name, member number and account type (e.g., S6, S20) on the back of the cheque. Please mail to: QBANK PO Box 13003, George Street QLD 4003.

BSB: 704052

Account: Use your Alternate Reference Number which you can find through Internet Banking or the App:

QBANK Internet Banking
Simply log in and click on the "BSB/Acc Details" link in the Quick Links menu on the Welcome screen.

QBANK App
Tap on Account Balances, tap the Menu icon at the top left hand corner and go to "Additional Services" then "Account BSB Details".

If you wish to close an account with QBANK while keeping your membership active, you can call us on 13 77 28.

• For accounts with ‘two to sign’ authorisation, we will require two authorised account holders or signatories to approve the closure.
• Upon the closure of your last account held with QBANK, you are required to complete a Membership Closure form. Please contact us to request this.

By closing your Membership with QBANK, you will no longer hold any accounts and will be redeeming your Member Share.

• You will need to contact us to request a Membership Closure form. This form will authorise the closure of your accounts and provide us with instructions of where any remaining balance or share redemption amount are to be paid.
• If the account is jointly held and only one account holder has signed the request, we will provide the secondary account holder with 14 days’ notice of the intention to close the account(s) and the finalisation of their membership with QBANK.

Standard transfers between QBANK and other Financial Institutions within Australia can take up to 48 business hours to process. If the receiving Financial Institution is setup for OSKO payments, this will give you the option to make the transfer in real-time.

Visa Debit Cards have a $2,000 AUD ATM cash withdrawal limit per day on your card which is for the security of the funds and cannot be altered. Other QBANK cards have a $1,000 AUD ATM cash withdrawal limit per card, per day.

Please go to the QBANK North Quay Branch, otherwise some Financial Institutions may allow you to complete a Cash Advance over the counter using your Visa Debit card. Since this is a service offered by another institution, you will need to contact the specific branch first to confirm if they provide this and if any fees/limits are applicable. Please see the Schedule of Fees for associated costs QBANK may impose.

Term Deposit rates are available here. Alternatively, please contact the QBANK Member Service Centre on 13 77 28 Monday to Friday 8:45am to 4:30pm to discuss the rates available on the day.

QBANK enlists the services of Western Union to perform all outward transfers to another country. To begin, please log on to Internet Banking and select the “Transfer Funds” option followed by “Telegraphic Transfers”. Please see the Schedule of Fees for any associated costs QBANK may impose.