New Payments Platform

There is a smarter and faster way to serve those who serve Queensland. The New Payments Platform (NPP) is an industry-wide initiative designed to bring smarter and faster payments to Australia. PayID and Osko are the first services available that allow payments to be made via an email address or phone number with payments being made in real-time.


Payments in seconds, not days

Osko, the payment service by BPAY, is seamlessly integrated with PayID enabling the ability to send and receive near real-time payments. The funds will be transferred almost immediately, even on weekends and public holidays.

Forget your BSB and Account Number

With PayID, you no longer need to remember complex BSB and account numbers. Simply share your email address or mobile number when someone wants to pay you, or you pay them. 


Registering for PayID Via the QBANK App

  1. Make sure you have the latest QBANK App version. Then login and go to Payments --> PayID
  2. Select an email address or mobile number
  3. Choose the account you would like to have linked
  4. Tap on OK and a Verification Code will be sent to you
  5. You will be asked to check the T&C's box and enter in the verification code


Via Internet Banking

  1. Go to My Preferences --> Manage PayID
  2. Select an email address or mobile number
  3. Choose the account you would like to have linked
  4. Click on Get SMS/Email and enter in the Verification Code
  5. Check the T&C's box and click on Create


Benefits of The New Payments Platform (NPP)



Making Payments Easier


Split A Bill

Seamlessly pay your share of a bill at end of dinner with friends

Pay A Tradesman

Pay for work completed by a plumber or electrician on the spot

Emergency Money

Kids in a bind? Send funds immediately to their account to help them out.

Buying & Selling

Offloading old furniture? Make buying/selling easier without going to an ATM


How do I use PayID and Osko?

  • QBANK Members can register an email address or mobile number to their eligible account via the QBANK App or Internet Banking.
  • You can link one or more PayIDs to an account – an ideal option for joint account holders.
  • When someone wants to pay you, simply share your PayID with them.
  • To pay someone else using their PayID, use the QBANK App or Internet Banking where you’ll be able to use PayIDs to make payments.
  • The name of the person who has registered the PayID will appear before you approve the payment to ensure you’re paying the right person.
  • If the payee is registered for Osko, you will see the option available when transferring funds

Frequently Asked Questions

A PayID identifier cannot be used to take money out of an account. It can only be used to receive payments.

QBANK must follow strict identifications steps (like those already in place in the industry) to ensure a person has a right to change information registered on PayID and that they are the rightful owner, or authority, of the account it is linked to.

It’s in everyone’s interest that PayID is safe and secure which is why it is certified to the highest data security standards and monitored 24 hours a day, seven days a week. The PayID also has high security standards and capabilities that must be met by all financial institutions that wish to register a customer’s details on the service, which they can only do with the customer’s informed consent.

This is a digital service that has been seamlessly integrated into online banking channels like the QBANK App and Internet Banking. This means the service will be easy to access alongside other existing banking services.

When a member registers an identifier with PayID via QBANK, they will be asked to give their identifier a name. This name must be an appropriate representation of the accountholder and must not intend to mislead or confuse a payer. QBANK will have the ability to display this name to the payer during the payment process to confirm that the payee is indeed the person or company they are intending to pay. In many cases, the full legal name of the account holder may also be displayed.

We are working through the implementation of the NPP and what it will mean for our members. More information will be provided when the services are closer to being launched. Learn more about our Fees and Charges.

QBANK can instigate a PayID Dispute Resolution process. This will enable the disputed identifier to be investigated and assigned to the rightful owner.

The NPP has been built to support Australia’s domestic payments capability. That’s not to say this won’t evolve and expand over time.

Osko is available for all QBANK accounts.

Most fraud in the Australian payments system is CNP (card not present) fraud, when card details are stolen and then used to make purchases or other payments without the card, mainly online.

By contrast, NPP payments are ‘push’ payments from a bank account, requiring the specific authorisation and approval of the account holder, as opposed to funds which are ‘pulled’ from a card, often without the knowledge or involvement of the cardholder, such as CNP payments.

Australian financial institutions have very good fraud detection, screening and alert systems and the NPP will incorporate these capabilities. At the same time, consumers are likely to see mechanisms such as biometric (fingerprint) login protection and two factor authentication used at certain times, for instance for payments made to a first-time payee, or over a certain amount. 


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