If you would like to increase or decrease to your external transfer limit, contact our Member Services Centre on 13 77 28 Monday to Friday 8:45am to 4:30pm.
Please contact QBANK on 13 77 28 Monday to Friday 8:45am to 4:30pm if the mistake has been realised straightaway.
If the account number is invalid, the funds will be returned to your account within two business days. Please note, if a recall on the funds is required, this will be actioned at a cost as per the Schedule of Fees.
QBANK uses Indue’s Orion Financial Crimes Service for real-time monitoring.
Orion provides real time 24×7 fraud detection and management. They fully understand the way financial crime has evolved, with technology now playing an increasingly significant role.
Orion monitors all transactions including Osko, Eftpos and other card transactions. If they detect suspicious activity, payments may be held up pending confirmation.
To confirm a payment Orion may email, text and also call QBANK Members from the number 07 3258 4240. They will not ask for any identifying information, passwords or account access.
If you receive a call requesting identifying information, passwords or account access information, hang up the call and contact us directly on 13 77 28 during business hours.
