You must enter your personal 4-digit PIN code on your NFC enabled Fitbit device to use Fitbit Pay -either to unlock your watch or tracker after you put it back on your wrist or to authorize a payment during the point of sale (depending on how you set up the device lock). This means that no one can use your watch or tracker to make a payment without first entering the PIN code.
For more information on how to set the device lock, see “How do I set a device lock on my Fitbit watch or tracker?” When you add a card to your Fitbit watch or tracker, the device lock will be turned on and you’ll be prompted to set a 4-digit PIN code for your watch or tracker. This means you’ll be asked for your PIN code whenever you put your Fitbit watch or tracker on your wrist. If you wear your Fitbit watch or tracker for 24 hours, the device lock will time out, and you’ll be prompted to enter your PIN code to authorize a payment. (Your Fitbit watch or tracker will be unlocked for the next 24 hours if the watch or tracker remains on your wrist).
If you choose to disable the device lock, you won’t be asked for your PIN code each time you put your Fitbit watch or tracker on your wrist— you’ll only be prompted to enter the PIN code the first time you make a payment since last taking off your watch or tracker. For added security, you can suspend the card on your watch or tracker in the Wallet section of the Fitbit app (even if your watch or tracker isn’t nearby). When you suspend a card, it remains stored in your Wallet, but you can’t use it to make payments with your watch or tracker. Note that you can still make payments using the physical card, so contact your bank if the card was lost or stolen.
To suspend a card:
- On the Fitbit app dashboard, tap your profile.
- Tap your watch or tracker tile.
- Tap the Wallet tile. 4. Swipe to find the card you want to suspend.
- Tap or click Suspend Card.
To reactivate the card on your watch or tracker, complete these steps and tap or click Unsuspend Card.