New QBANK App update
We’ve been working behind the scenes on some exciting updates to make your banking easier, smarter, and more personal. Click here to learn more about the update.
Nickname your accounts to keep things clear and personal. (See FAQs below)
Set up and manage your PayID by linking your account to a mobile number or email address.
A tab-based layout puts key features right at your fingertips.
Whether your card is lost or stolen, you can lock and unlock your card.
Receive and send money with OSKO® 24/7. Yes, even on weekends.
Check your account balance conveniently without having to log in by using Quick Balance.
You can download or update your QBANK App via the app store links below.
After installing or updating your mobile banking app to the latest version, you may need to register your account. To improve security and protection of your personal information, it is important to update your mobile banking app regularly as it becomes available.
1. Open the app and select ‘Log in’.
2. Select ‘Let’s get started'.
3. Enter your Member Number and Internet Banking Access Code.
4. Select a security option (PIN or Pattern).
5. Enter PIN or Pattern you will use as your mobile app login.
6. Read and Accept ‘Terms Of Use’.
7. Accept or decline Biometrics.
8. Virtual App tour will appear on your first registration.
9. You are now ready to use the mobile app.
*Our iOS app requires iOS 12.2 or above on your device to be installed.
1. Open the app and select ‘Log in’.
2. Select ‘Let’s get started’.
3. Enter your Member Number and Internet Banking Access Code.
4. Select a security option (PIN or Pattern).
5. Enter PIN or Pattern you will use as your mobile app login.
6. Read and Accept ‘Terms Of Use’.
7. Accept or decline Biometrics.
8. Virtual App tour will appear on your first registration.
9. You are now ready to use the mobile app.
*Our Android app requires Android 7.0 or above on your device to be installed.
QBANK App is available on Apple’s iOS and Android Devices. The app is designed to work on iOS 12.2 and above and Android 7.0 and above.
No they can’t – the app on your phone is registered to your internet banking credentials.
In order to use the app you must first be registered for internet banking. When you first log in to the QBANK App, you will be asked to change your password. If you are still experiencing issues, please call us on 13 77 28.
To create a nickname, you need to first select the appropriate account from the Home screen. Next, tap the settings icon at the top for more details and settings. Under 'Account settings' you will see an option to 'Edit account nickname'. Change the name and then hit 'Save'.
For your security, our online banking platform is protected by Cloudflare. When you attempt to log in through a VPN, it can look like suspicious or fraudulent activity. To reduce the risk of account takeover and ensure compliance with financial security standards, VPN access is blocked.
Please log in directly through your trusted internet connection for the safest experience.
This information has been prepared without considering your objectives, financial situation or needs, you should therefore consider its appropriateness to your circumstances before acting on it. Terms & conditions and fees & charges may apply. Before you decide on any of our products and services, we recommend you read the General Information Terms and Conditions, Financial Services Guide and Target Market Determinations, which are available on our website www.qbank.com.au. Service is subject to system availability.
BPAY® & Osko® are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518
Apple, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and Android are trademarks of Google Inc.
