Contact us

Download the App to your new device and enter in your member number and QBANK internet banking password. If you can not remember your password you will need to call the QBANK Contact Centre on 13 77 28 Monday to Friday 8:45am to 4:30pm for further assistance.

You will need to contact the QBANK Contact Centre on 13 77 28 to assist you with the increase of your external transfer limit for the day. If you would like to make a permanent increase to your external transfer limit, you may do so by completing and returning the Daily External Transfer Limit Increase/Decrease form available online or emailed upon request.

Please contact QBANK on 13 77 28 Monday to Friday 8:45am to 4:30pm if the mistake has been realised straightaway. If the account number is invalid, the funds will be returned to your account within two business days. Please note, if a recall on the funds is required, this will be actioned at a cost as per the Schedule of Fees.

To make a payment to the QBANK Bluey Credit Card from another Financial Institution it is a matter of completing a transfer using the BSB and Account Number associated to the credit card account. This information can be found on the credit card statement, account information on internet banking, or by calling QBANK on 13 77 28 Monday to Friday and speaking with one of the Member Service Consultants.

Using your Visa Debit Card you can select the “Credit” option on the EFTPOS terminal and enter your PIN. This will allow you to spend up to the available balance in your transactional account.

QBANK Visa Debit and Cue Cards can be activated through your Internet Banking profile via “My Preferences” or the QBANK App via the “Card Management” option. This can also be achieved by calling the QBANK Contact Centre on 13 77 28 Monday to Friday 8:45am to 4:30pm or in person at any QBANK branch during opening hours.

PIN’s can be changed/reset on your Internet Banking profile via “My Preferences” or the QBANK App via the “Card Management” option. You do not need to know your PIN using these methods.

Also, this can be achieved at Cashcard ATM’s, if the current PIN is known.

The age in which a member is eligible to apply for a Visa Debit Card to their account is 18 years of age. You will need to call to discuss the card order and account usage.

Your Card will be active until the last day of the expiry month with your replacement card being ordered two weeks before your expiry month.

The billing cycle is the dates between when the credit card statement is generated and when the minimum payment is due. The billing cycle runs from the 19^th of the month until the 11^th of the next month. This means that the cardholder must make at least their minimum monthly payment between these dates so that their account does not go into arrears and also they do not incur a late payment fee. Please note, the minimum payment members must make each month is 2% of the outstanding balance as at COB on the 18^th of the billing month or $25, which ever is the greater.

The statement cycle or statement period is the dates which the credit card statement covers. Our statement period is from the 19^th of the month to the 18^th of the next month. Statements are generated on the 19^th of each month and are issued within 7 days of generation.

A PayID identifier cannot be used to take money out of an account. It can only be used to receive payments.

QBANK must follow strict identifications steps (like those already in place in the industry) to ensure a person has a right to change information registered on PayID and that they are the rightful owner, or authority, of the account it is linked to.

It’s in everyone’s interest that PayID is safe and secure which is why it is certified to the highest data security standards and monitored 24 hours a day, seven days a week. The PayID also has high security standards and capabilities that must be met by all financial institutions that wish to register a customer’s details on the service, which they can only do with the customer’s informed consent.

This is a digital service that is seamlessly integrated into online banking channels like the QBANK App and Internet Banking. When transferring funds, you will see an "Osko" option in addition to a "Standard Transfer" option if the person you are paying is registered for PayID and their account is Osko enabled.

When a member registers an identifier with PayID via QBANK, they will be asked to give their identifier a name. This name must be an appropriate representation of the accountholder and must not intend to mislead or confuse a payer. QBANK will have the ability to display this name to the payer during the payment process to confirm that the payee is indeed the person or company they are intending to pay. In many cases, the full legal name of the account holder may also be displayed.

Using PayID or Osko will not incur any additional charges.

QBANK can instigate a PayID Dispute Resolution process. This will enable the disputed identifier to be investigated and assigned to the rightful owner. Please contact us if you are having issues with registering a PayID.

PayID and Osko will be available for all QBANK accounts.

Most fraud in the Australian payments system is CNP (card not present) fraud, when card details are stolen and then used to make purchases or other payments without the card, mainly online.

By contrast, PayID and Osko payments are ‘push’ payments from a bank account, requiring the specific authorisation and approval of the account holder, as opposed to funds which are ‘pulled’ from a card, often without the knowledge or involvement of the cardholder, such as CNP payments.

Australian financial institutions have very good fraud detection, screening and alert systems and PayID and Osko will incorporate these capabilities. At the same time, consumers are likely to see mechanisms such as biometric (fingerprint) login protection and two factor authentication used at certain times, for instance for payments made to a first-time payee, or over a certain amount. 

PayID and Osko have been built to support Australia’s domestic payments capability. That’s not to say this won’t evolve and expand over time.

More information about the New Payments Platform, PayID and Osko can be found on the NPPA FAQ Page.