From 2 June 2025, we’re making some changes to our General Information Terms and Conditions to introduce the Confirmation of Payee service.
Starting 2 June 2025, QBANK will verify with the payer’s financial institution your account details when a payment is made to you. This means that the payer’s financial institution will use your account details for Confirmation of Payee, which includes the disclosure of your account name to the payer to confirm a match or close match of your account details, before a payment is made.
Later in 2025, when you make a payment via online banking, we’ll show you if the recipient’s account details are a match, close match, or no match. This security change will help you know if you’re paying the right person and recognise potential scams before they impact you.
We will be updating our General Information Terms and Conditions to reflect these changes which you view here.
We’re here if you need us.
If you have any questions relating to our General Information Terms and Conditions, please feel free to contact our Member Service Team via info@qbank.com.au or 13 77 28, Monday to Friday, 8:45am - 4:30pm.
