With the fear and anxiety increasing in people across Australia through the evolution of COVID-19, Scammers are taking advantage of the current situation, people’s movements, moods and personal needs.

They’re most successful and profitable when the level of vulnerability in the community is significantly increased.

These scams don’t just target individuals, they utilise a broad range of methodologies reaching people through a variety of different platforms. In times where our online presence, shopping and streaming is ever increasing, fraudulent behaviour and opportunity rises.



QBANK’s Head of Technology & Transformation states “At QBANK, we regularly monitor scams that are circulating the market and have a variety of measures in place to minimise their impact.”

“However, it is most important for people to be aware and vigilant in all their interactions, particularly when receiving information from unknown sources or receiving a cold call from someone claiming to be from a trusted organisation. If it does not feel right or is too good to be true, then it generally is.”


According to the ACCC Scamwatch, there are a number of scams currently circulating, some examples to be mindful of include:

  • Phishing emails and phone calls that are impersonating real entities. These include the World Health Organisation, government authorities, people confirmed to have the coronavirus, and legitimate businesses such as travel agents and telecommunications companies
  • People receiving misinformation about the coronavirus, being sent by text, social media and email
  • Banking scams notifying members they are required to “log on” and update their information
  • Illegitimate free subscription services to entice members who are isolated at home.
  • Products claiming to be a vaccine or cure for the coronavirus
  • Investment scams claiming coronavirus has created opportunities.


Please remember while this world is changing, so are the new ideas employed by these scammers. There are a number of ways to stay alert and be proactive to protect from scams:

  1. Be aware and alert to the fact many scams exist
  2. Know who you are dealing with – Be aware if you receive an email, text message or phone call and always question the legitimacy (If in doubt, hang up/delete the message)
  3. Do not act on/click on suspicious messages, pop-ups or attachments in emails or messaging services
  4. Make sure you double check the URL address provided  
  5. Choose secure passwords and do not share/write them down
  6. When working from home, be aware of calls from service providers such as Telstra, NBN, Microsoft etc… especially if they ask for personal information or remote access


If you believe your QBANK account has been compromised, please contact our Member Services Team on 13 77 28 immediately.

For up to date information regarding scams in Australia please visit: www.scamwatch.gov.au