Wearable Card and Chip Discontinuation

From 18 March 2024, any Wearables attached to transaction accounts will be closed for all existing facility holders.

As a member-owned bank dedicated to providing enhanced value for our Members, we are proactively adapting to the changing landscape of banking. With the increasing adoption of Digital Wallets and advancements in our digital capabilities, we are streamlining our offerings to better align with the preferences and needs of our Members, ensuring a contemporary and convenient banking experience.


What does this mean?

Upon the closure of the Wearable, it will no longer be able to be used by Members or any additional card holders. This also applies to the Card the Chip was removed from, which holds the full card number.

To maintain card access to accounts after the Wearable is closed, Members will need to use a Visa Debit Card facility. If you already have a Visa Debit Card linked to your account, we encourage you to use this card in place of the Wearable. Additionally, Members can also add their Visa Debit Card to their Digital Wallet for continued convenient access.

No changes will occur to existing fees and charges for card facilities. For information on fees and charges, please refer to our Schedule of Fees and Charges.

All other terms and conditions under QBANK’s General Information Terms and Conditions and the Visa Debit Conditions of Use remain unchanged and continue to apply. More information can be found in the General Information Terms and Conditions and the Visa Debit Conditions of Use.


What do you need to do?

For security, Members should ensure all Wearable Cards and Chips attached to their account are destroyed, this can be done by cutting the card and chip in half.

If you do not have a Visa Debit Card attached to an account, you can order one by contacting our Member Service Team.

Please contact our Member Service Team via info@qbank.com.au or 13 77 28, Monday to Friday, 8:45am - 4:30pm with any questions.