QLD Weather Event - Information for QBE Policy Holders

INFORMATION for QBANK Members affected by recent weather events

Lodge a claim by Phone:

A claim can be lodged by calling the QBE Member Care line on 1300 734 728 or 133 723.

Select from the following options:

• #1 to lodge a claim, then options include;
• #1 for Car Insurance or
• #2 for Home Insurance

Claims can be lodged 24/7.  Once the initial claim details are lodged, QBE will contact the policy holder directly with next steps. 

Please note: QBE Claims Officers will support QBANK Members through the entire claims process during business hours, between 8am – 8pm (EST) Monday to Friday.

Lodge a Claim Online: 

Insurance Policy Holders can lodge their initial claim online via: https://www.qbe.com/au/online-claims

Please note: include as much detail as possible on the online claim form. A QBE Claims Officer will then contact you within 48 hours by your preferred method of contact to discuss next steps.

Lodge a Claim by email:

Insurance Policy Holders can lodge a claim by emailing ficlaims@qbe.com (with URGENT in the subject line). Include the following details of the Policy Holders: 

• Policy number (if known) 
• Name 
• Address 
• Contact number 
• Property or vehicle information
• Short damage description