Make sure you are on the login screen, then press the F5 button on your keyboard.
You may need to do this twice to take effect. If you are on a tablet device, there should be a refresh/reload button available to press.
INTERNET EXPLORER
Click on the settings icon, then click on "Internet Options".
You will see "Browsing history". Click on the "Delete" button as shown, then confirm by clicking the "Delete" button once prompted.
CHROME
Click on the Settings icon in Chrome, then click on "History".
Click on the "Clear browsing data".
Make sure "the beginning of time" is selected from the dropdown box and that "Empty the cache" is selected, then click on the "Clear browsing data" button.
FIREFOX
Click on the "Firefox" button at the top left hand side of the browser, hover the mouse cursor over the "History" option to reveal "Clear Recent History" and click then on it.
Make sure "Everything" is selected from the dropdown box and ensure the following options are ticked. Then click on "Clear Now".
There are several benefits to updating your browser to the latest version. The most notable benefit is ensuring that you have the browser with the highest level of security fixes available, plus any additional fixes to compatibility issues present in older browsers which can adversely affect the sites you visit.
Generally speaking, browsers including Chrome, Firefox and Safari automatically update to the latest version. However, with Internet Explorer, only the very latest versions have automatic updates enabled.
To find out which version of Internet Explorer you have, click on the Tools icon as shown and then click "About Internet Explorer". This will reveal your version number.
FOR WINDOWS USERS USING INTERNET EXPLORER
It is recommended that Internet Explorer users should instead download Microsoft's newest browser, Microsoft Edge to ensure the latest security updates and enjoy the newest features.
Having your browser set to more than 100% zoom can disrupt the content within the internet banking site. It is recommended that your browser be set to the default settings to ensure a consistent user experience.
If you are still encountering issues, try using an alternative browser such as Chrome, Firefox, Edge or Safari if you are currently using Internet Explorer. These browsers tend to experience less compatibility issues.